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How It Works

 

STEP 1 - PLACE YOUR ORDER
• Choose your portrait design.
• Upload your pets photo using the upload button on the product page. Please our Photo Guidelines listed below!
• Add your item to the cart and complete the checkout.

STEP 2 - CUSTOM PET ART CREATION
• Our expert artists will create your personalized pet portrait.
• We do not paint from scratch. We're a digital design team.
• We perform an in-house quality check to ensure your unique artwork is absolutely perfect.

STEP 3 - PRINT AND SHIP
• After we've performed our quality check, we'll package your order and ship it to you.
• You'll receive tracking number as soon as it's available.

PHOTO GUIDELINES - PHOTO TIPS FROM OUR EXPERTS!
• Take your pet photo at eye level with your pet. Note: it works best if the pet is looking away from the camera.
• Zoom in or make it a close up. We need to see your pet's unique features.
• Natural daylight outdoors will result in the best photo. Avoid bad lighting!
• Do not upload a blurry photos.
• Make sure pets ears are in frame!

Please note: We use the exact photo you upload with your order, during our artwork creation process. Make sure you are happy with the photo you take, and that your pet looks how you'd like them to.

If we receive a photo that doesn't follow our guidelines, there will be no guarantee that the final edit will come out as you want it to. We do not offer replacements in these cases, so only upload a good photo.

Note that all examples on the website are made from high quality photos. It's your responsibility to make sure the photo you provide meets our guidelines. If not, your finished product may not be as you'd wished.